FAQ
HOW DO I RETURN GOODS?
Please keep in mind the following information:
We want you to be happy with your purchase. However, if you are not completely satisfied, you have the option to return or exchange your item.
Return Policy
If you change your mind You can return any purchase within 14 days of receiving it. The product must be unused and in its original packaging, meaning it should be undamaged, clean, and sellable as new. Please include the receipt, invoice, or order confirmation with the return, and state the reason for the return. Once approved, we will refund the total amount using the original payment method. You will be responsible for return shipping. Returns are usually processed within 1-3 business days.
Flat rate return fees
Sweden: 150SEK
Within the EU: 30€
Rest of the world: 50€
Mail your return to the following address:
AGIL RTW AB
559532-6280
Sturevägen 14
18643
Vallentuna
Sweden
Exchanges
We offer a 14-day exchange policy for unused goods. Please contact customer service at ligaclothingco@gmail.com for assistance in finding the right product. You will be responsible for return shipping costs.
We recommend sending the package with tracking to ensure smooth shipment handling. The order remains your responsibility until it is safely delivered to us.
Invalid Returns
If you are unsure about your exchange or return rights, please contact our customer service. Invalid returns will be sent back to you, and you will need to pay for the postage in advance.
Returns from outside the EU
If you are returning an order from outside the European Union, please contact us, and we will provide you with a return slip. The flat-rate return fee is 500 SEK (50€), ensuring the parcel is marked as a return and includes the original sender ID, original tracking number, and EORI number: SE559532628001. This helps prevent any additional customs charges for you.
FAQ
WHEN IS CUSTOMER SERVICE OPEN?
Our customer service is available on weekdays, from Monday to Friday. You can reach out to us via email at any time, and we will respond as quickly as possible.
Please have your order number ready when contacting us to expedite the assistance process.
EMAIL: ligaclothingco@gmail.com
FAQ
When will my credit card be refunded?
Your refund will be processed within 30 days after we receive the returned goods.